Sales Force Automation

Sales force management systems are information systems used in marketing and management that help automate some sales and sales force management functions. They are frequently combined with a marketing information system, in which case they are often called Customer Relationship Management (CRM) systems.

Sales Force Automation Systems (SFA), typically a part of a company’s customer relationship management system, is a system that automatically records all the stages in a sales process. SFA includes a contact management system which tracks all contact that has been made with a given customer, the purpose of the contact, and any follow up that might be required. This ensures that sales efforts won’t be duplicated eliminating the risk of irritating customers. SFA also includes a sales lead tracking system, which lists potential customers through paid phone lists, or customers of related products. Other elements of an SFA system can include, sales forecasting, order management and product knowledge. More developed SFA systems have features where customers can actually model the product to meet their required needs through online product building systems. This is becoming more and more popular in the automobile industry, where patrons can customize various features such as color and interior features such as leather vs. upholstered seats.

An integral part of any SFA system is company wide integration among different departments. If SFA systems aren’t adopted and properly integrated to all departments, there might be a lack of communication which could result in different departments contacting the same customer for the same purpose. In order to mitigate this risk, SFA must be fully integrated in all departments that deal with customer service management.

Strategic advantages

Sales force automation systems can also create competitive advantage. Here are some examples:

a. As mentioned above, productivity will increase. Sales staff will use their time more efficiently and more effectively. The sales manager will also become more efficient and more effective. (see above) This increased productivity can create a competitive advantage in three ways: it can reduce costs, it can increase sales revenue, and it can increase market share.
b. Field sales staff will send their information more frequently. Typically information will be sent to management after every sales call (rather than once a week). This provides management with current information, information that they will be able to use while it is still valuable. Management response time will be greatly reduced. The company will become more alert and more agile.
c. These systems could increase customer satisfaction if they are used with wisdom. If the information obtained and analyzed with the system is used to create a product that matches or exceeds customer expectations, and the sales staff use the system to service customers more expertly and diligently, then customers should be satisfied with the company. This will provide a competitive advantage because customer satisfaction leads to increased customer loyalty, reduced customer acquisition costs, reduced price elasticity of demand, and increased profit margins.

Disadvantages

Detractors claim that sales force management systems are:

- difficult to work with
- require additional work inputting data
- dehumanize a process that should be personal
- require continuous maintenance, information updating, and system upgrading
- costly
- difficult to integrate with other management information systems

Sales Force Automation - Downloads - TechRepublic

TechRepublic's Download Directory is the place to get resource documents, popular articles in PDF format, "10 things" lists, sample chapters from technology books, admin scripts ...

Sales Force Automation Pack, from TechRepublic Pro - Downloads ...

The Sales Force Automation Pack includes four Excel workbooks: the Gap Analysis Report, the Vendor Selection Checklist, the Vendor Reference Questionnaire, and the Financial ...

Microsoft Business Solutions

Microsoft Business Solutions ? Axapta sales force automation . Microsoft ® Business Solutions–Axapta ® Sales Force Automation helps you manage your customer relations more ...

Welcome to Smart Force

... News & Events Downloads SiteMap ... Home >> Products >> Sales Force Automation ... copy; 2006 Smart Force. All rights reserved.

On-Demand CRM, Sales Force Automation, Customer Relationship ...

Zoho CRM has sales force automation modules such as: leads, potentials, accounts, contacts, and ... in Zoho CRM; Import leads from external sources, such as Web downloads, trade ...

Sales Force Automation - SFA

With Contact Administrator Web Hosted Sales Force Automation, you can keep your entire sales ... Contactadministrator.com takes the security of your information seriously. Download ...

Guides for salesforce automation and software solutions at InsideCRM ...

Start here to download your FREE SFA Buyer's Guide. Let us help you Find the Sales Force Automation Solution that fits your business.

Sales Force Automation White Papers, Sales Force Automation Webcasts ...

Find Sales Force Automation white papers, case studies, webcasts and product information to help ... All White Papers Multimedia IT Downloads Products Companies

Welcome to Smart Force

... Case Studies Careers News & Events Downloads SiteMap ... now offers Smart Force a mobile sales force automation ...

Sales Force Automation - White Papers, Webcasts and IT downloads ...

Bitpipe.com's topic page containing Sales Force Automation information, webcasts, white papers and more.

Welcome to Smart Force

... News & Events Downloads SiteMap ... Product Portfolio Warehouse Automation Sales Force Automation ... Market Monitor

Sales Force Automation - Definitions from Dictionary.com

Save Time - Save Money A Must Have - Free Download. www.entellium.com: Sales Force Automation Effectively Manage Leads and Track Sales with NetSuite.

What is sales force automation? - A Word Definition From the Webopedia ...

This page describes the term sales force automation and lists other pages on the Web where you ... Downloads and eKits: 30-Day Trial: SPAMfighter Exchange Module Red Gate Download:

vtiger Open Source CRM - Salesforce , Marketing, Support Automation ...

Sales Force Automation. Sales Force Automation (SFA) is one of the early drivers of the CRM field. ... organization requirements; Import leads from external sources, such as Web downloads ...

Sales Force Automation - Definitions from Dictionary.com

Save Time - Save Money A Must Have - Free Download. www.entellium.com: Sales Force Automation Effectively Manage Sales Pipeline with NetSuite's Cost Effective SFA.

Sales Force Automation FAQ - Inside CRM

Or download our SFA Buyer’s Guide to learn how to evaluate and choose an SFA ... Tips for transforming a veteran sales force into a team of Sales Force Automation evangelists.

Sales Force Automation

BENEFITS: • Customer and prospect related data repository helps increase sales force productivity and effectiveness • Easily identify and seize sales opportunities • Company ...

Selling the Sales Force on Automation

Summary of Selling the Sales Force on Automation, by Mark Cotteleer, Edward Inderrieden, Felissa ... You will not be shipped a hardcopy or receive an electronic download

Gartner Voice: Life Insurance Sales Force Automation Requirements

... organizations seek greater efficiency and effectiveness through the use of sales force automation ... Download MP3; Right click link to download. 7:39, 7.35 MB; Subscribe to podcast ; Need ...

Sales Force Automation - Configuration Management

Sales force automation Software - Download service desk software from UniPress Software. Configuration management software at it's best with the latest versions offered by UniPress ...

Webinars, Case Studies, White Papers and Reports on Sales Force ...

Download Sales Force Automation webinars, case studies, white papers and reports to help with your market research and explore your buying options.

Approaching Sales Force Automation

Aug 17, 2006 Registration email: password: Login Homepage Customer Strategy People Process Technology Global Advisors Training Programs FREE Downloads Resources About Us Join Us ...

Sales Force Automation

Downloads ... Sales Force Automation: A sales force able to sell at anytime, from anywhere is crucial in todays ...

Wireless and mobility - sales force automation solutions - HP Small ...

Sales force automation solutions help you automate the business task of sales, from order ... To download the latest Adobe ® Reader ®, please go to the Adobe website at http ...

Sales Force Automation Comparison Guide, from Inside CRM - White ...

... benefit by automating all aspect of their sales processes with an SFA (Sales Force Automation ... Sponsored White Papers, Webcasts, and Downloads. Sales and Operations Planning:

Sales Force Automation - Ask Wendy - Successforce.com

... Centric Small or Mid-sized Business.doc; Download Business Process Automation.doc ; Download Cleaning ... for a live Webinar and learn firsthand how you can empower your sales force with on ...

Sales Force Automation White Papers, Webcasts, Downloads and Case ...

Sales Force Automation Vendor Directory of IT webcasts, case studies, white papers, downloads, reports and data to educate you about companies providing Sales Force Automation ...

Sales Force Automation Software

Our sales force automation software is designed for telesales, field sales, and marketing ... Click to download a printable version of SalesFirst's key ...

Sales Force Automation Comparison Guide, from Inside CRM - White ...

... can benefit by automating all aspect of their sales processes with an SFA (Sales Force Automation ... Download this free comparison guide and learn more! (Is this item miscategorized?

Modular InfoTech Pvt. Ltd. : Sales Force Automation

... Case Studies | Downloads. Sales Force Automation. Abbreviated SFA, a technique of using ...

     
Copyright 2008, software-bazar.com - All Rights Reserved